The virus that exists only to make you call.
Fake tech support
Fake tech support is a virus or error warning that leads the victim to call a number and allow remote access to the device.
Timeline
Idea
Turn a scare into a call
A frightening on-screen alert creates the urgency needed for the victim to seek help.
A full-screen pop-up with a phone number.
Plan
Set up the fake desk
Trained agents, hold music and technical language to look like a real company.
Immediate support at any hour.
Objective
Obtain remote access
The goal is to install software that gives control of the computer or phone.
A request to install a remote access app.
Execution
Charge for the “fix”
After showing discovered “errors”, they charge for the service or a licence.
An immediate card charge.
Outcome
Take more than the service
With device access, they can copy banking data and saved passwords.
Bank activity after the support session.
Other cases
- See how the scam works
The e-mail from your bank that was not from your bank.
Phishing and fake messages
Phishing is a message that imitates a bank, store or public body to lure the victim into handing over passwords, codes or card details on a fake site.
- See how the scam works
The call from the “bank” that asks you to transfer money yourself.
Fake instant payment and bank support
The fake instant payment scam is a call or message from a supposed bank employee who convinces the victim to transfer money or share codes to “cancel” a fraud.